60-second intro
Sarah Mitchell
Managing Director
"Started Ironbark with one ute in 2009. Ask me about the time I flooded my own kitchen."
Before day one
G'day Tom. We're stoked you're joining us.
You start Monday 2 November 2026. Here's everything you need so day one feels easy.
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days
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hours
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minutes
Tom, welcome to Ironbark. We picked you because you were the only candidate who asked how we look after customers after the job's done. That's exactly the mindset we want on the phones. Your first few weeks are about learning, not being perfect. Ask lots of questions. We've all been new once.
Sarah Mitchell, Managing Director
Your first day
8:30am
Priya meets you at reception. Coffee, paperwork and a tour of the workshop.
9:30am
Laptop, logins and phone setup with Priya.
10:30am
Meet the Customer Service team with Jess.
12:00pm
Team lunch on us. Burgers from the place next door.
1:00pm
Sit with Jess and listen in on live calls.
3:30pm
Quick catch-up with Dan. How did day one go?
4:30pm
Home time. Well done.
Getting here
Address
14 Ironbark Way, Bayswater VIC 3153
Parking
Free staff parking behind the workshop. Look for the bays marked STAFF.
Public transport
Bayswater Station is a 10 minute walk.
What to bring
- Photo ID
- Bank details for payroll
- Your tax file number
- Super fund details
- Your lunch on day two onwards
What to wear
- Smart casual.
- Ironbark polo shirts are waiting for you on your desk.
- Closed-toe shoes for the workshop tour.
Meet the leadership team
60-second intro
Dan Kowalski
Operations Manager
"I keep the vans moving and the jobs on time. Come to me when the schedule gets messy."
60-second intro
Priya Nair
Office and People Manager
"Payroll, leave, logins and anything HR. My door's always open."
60-second intro
Liam O'Brien
Field Supervisor
"I look after our plumbers on the road. If a tradie needs something, I'm your guy."
60-second intro
Jess Tran
Customer Service Lead
"Your buddy and boss. I've answered more blocked toilet calls than anyone alive."
Questions before day one
Priya Nair · priya@ironbarkplumbing.com.au · 0400 111 222